Quality Assurance

Quality Assurance At MolQ!

We believe in the notion, “your health is our wealth” and we remain stick to it to guarantee our customers that their health is in safe hands. Customer’s complete satisfaction is what we aim for and we go at all possible lengths to achieve it. To ensure our patients about the quality of service we provide, we examine the performance and the minutest details at every step of the laboratory testing cycle.

We are ISO certified (9001:2008) and NABL accredited and ardently follow their standards to meet the customer’s needs and to enhance our services for a better patient’s care. Moreover, for complete client’s satisfaction and for a more accurate and precise results of the diagnosis, we deeply consider both the pre and post analytical aspects of testing. We have been in the healthcare industry for more than 5 years now and have been offering quality pathology services and technical diagnostic services to our clients. These are the various domains of customer service in which we prove our abilities and expertise.

  1. We ensure precision of lab reports and carefully analyse the details of the diagnosis because our patient’s health is of utmost importance to us.
  2. We take care of the blood test samples taken and that they are appropriately labelled and the transport conditions are adequate.
  3. Next important thing to consider is the way we interact with our clients and offer them complete consultation services.
  4. We work in full compliance with MOLQ’s policy and procedure.
  5. We make all possible efforts to make sure that we continuously improve ourselves and our services, in dealing with customer’s requirements.
  6. We have around 100,000 satisfied customers and we can say that we provide quality assured pathology services and technical diagnostic services.
  7. We have a well experienced team of phlebotomists who take the samples of blood test in a hygienic manner and take proper care while taking the blood.

Your only job is to choose us and the rest, we will handle!

We Are Your Most Preferred Choice!

With our 10 presence in various cities, we have been able to win the hearts of over 100,000 customers. However, the number is ever increasing because our achievement lies in our customer’s satisfaction and we go an extra mile to prove our capabilities and build a token of trust.

We have more than 1,000 pathology services and technical diagnostic services to offer with a highly experienced team of pathologists, doctors and over 100 sample collection staff.
This is the reason why we envisage ourselves to be the best and the most preferred choice of our patients!

We Are NABL Accredited

NABL is National Accreditation Board for Testing and Calibration Laboratories and gives any laboratory, a formal recognition and adds to its market value. Moreover, it also offers international recognition to a laboratory and proves it technically competent to offer various services.

Another important benefit of NABL accreditation is that it offers benchmark of performance as it complies with international standards of performance.

MOLQ is ISO certified pathology lab and is accredited by NABL, which implies that we are in compliance with the international standards and are formally recognised. This gives an assurance that our clients must remain devoid of any doubt regarding our services, analysis, testing and laboratory reports. NABL certification not merely, gives a unit its formal recognition but makes a trustworthy impression on the mindsets of the patients, which consequently adds up to its market value.

Moreover, since we deliver precise and accurate results to our patients, a lot of time and efforts are saved in carrying out the re-test, to arrive at a conclusion.

Automation Testing for Delivering The Correct Results!

We find our achievement in our patient’s satisfaction. Therefore, to ensure the correct results of the diagnosis, we believe in carrying out the automation testing which is considered as efficient and much faster than manual testing.

  1. We support bidirectional automated testing.
  2. We are fully IT integrated with web based services.
  3. We are equipped with high throughput machines.
  4. We carry out blood test and other pathology services in a clean and hygienic manner because we don’t compromise with our patient’s well being.
  5. We keep a complete backup of our patient’s data.
  6. Automated results are also checked manually for providing a complete assurance to the customers, under the supervision and guidance of experts.
  7. Automation testing is not a key to our success but its is a support.

Not only this, but manual testing can also result in unnecessary errors. This is the reason why we tend to go for automation, because we believe to build trust among our customers and provide precise results of the diagnosis. This not only builds up a confidence and lends our patients a token of trust but also, automation testing saves a lot of their time, efforts and money in carrying out the diagnosis again.

Our Compliance To Health Insurance Portability And Accountability Act (HIPPA)

We don’t believe in taking any sort of risk with our customer’s health because taking care of them is our responsibility. Therefore, to make sure that they remain doubtless about the quality of services we provide, MOLQ Express Lab has implemented policies, processes and procedures that are designed to ensure compliance with Health Insurance Portability and Accountability Act (HIPPA).

Providing efficiency of results is our primary motto and we remain stick to these standards, which are continuously monitored, so that we are able to fulfill our objective of relying on efficiency and effectiveness.

Be it internet/interface connectivity, password protection or electronic access to authorized personals, MOLQ laboratories take care of the fact that we are able to fulfill all the required implementation specifications.

Our aim is to develop long term relationship with our clients because when it comes to their health, we are the only choice that must spring up in their mind. That is the reason, we treat our customers as they own us because they do!